Return policy

We get it, sometimes it just doesn’t work for you. 

If you’re eligible to return your Product(s), you can arrange a return.

We accept returns for refund on any standard size Stella M’Lia dresses, standard size gowns, jewelry, giftware, and lingerie (bras only) if returned to us within 30 days of the item being shipped to you.

Return shipping fee of $9 will be deducted from your refund as well as the original shipping cost.

Of course, it’s fine to try an item on like you would do in a store, but please don’t wear it. 
All Products returned to us must be in perfect condition, unworn, undamaged, unaltered, with no stains or signs of wear and tear, with original tags attached and returned to us in the original packaging and with all Order documentation within 30 days of placing your Order to qualify for the return.
We are not able to accept returns and provide refunds for Products that do not meet these criteria or after it is past 30 days of the item being shipped to you. 

To help you find your perfect fit we gladly accept returns or exchanges on all bras only within 30 days of receiving your Order.
ALL LINGERY AND SHAPEWEAR ITEMS THAT ARE NON-BRA ARE FINAL SALE AND ARE NON-RETURNABLE AND NON-REFUNDABLE. 
Please note the original shipping charge is non-refundable on returns and cancelled Orders ones the Product has been shipped to you.

NON-RETURNABLE AND NON-REFUNDABLE. 
We understand that you want your dress to fit you perfectly! 
To help you out, we offer custom sizing on most of our gowns. 
A few things to remember about custom gowns:
Custom dresses are made specifically to the measurements you provide. That means no one else will be able to wear that dress once it’s made for you. 
Because of this, we are unable to accept any returns on custom dresses and gowns. 
Please double check your measurements and color choice before ordering and make sure the measurements are taken correctly, better yet if you can get help from a professional tailor in taking your measurements. If you are able to come to our Atelier in Darien, CT we will take your measurement, and we will do the final fitting before your dress is finished to ensure a perfect fit. Unfortunately, if you live far from us we need to rely on the correctness of measurements provided to us by you for making your dress. 
Even with correctly taken measurements small alterations may be needed, for example if you have uneven shoulder height (nowadays most people spending a lot of time at a desk do have this), or you have had fluctuation in weight since the time the measurements were taken, you are wearing a different bra or different high of hills. For that reason, please plan to order the gown well ahead of time taking in consideration an extra week or two to take it to a local tailor for a small alteration.
Custom sizing takes a greater amount of time to make and ship to you, so please plan accordingly. Please contact us to assist you with placing your order and we will help you to plan the timing based on the availability of the fabrics and how busy we are at the moment.

We only accept returns of off the rack gowns in standard sizes.
Dresses from 14 US to 16 US are non-refundable.
Standard size dresses are refundable or can be exchanged for another size.
We will deduct from your refund a fee in the amount of 4% of the total amount you paid, including sales tax, to cover credit card processing fees that are non-refundable to us, as well as 10% restocking fee.
If you are sending a gown back, you are responsible for covering the shipping cost.
Please note the original shipping charge is non-refundable on returns and cancelled Orders ones the Product has been shipped to you.
You need to contact us within 3 days of receiving the dress that is wrong. After we receive the returned Product(s) and make sure that everything is in order with it, we will then refund the money within 10-14 working days.

CUSTOM, MADE-TO-MEASURE, AND TAILORED WEDDING DRESSES ARE NON-RETURNBLE AND NON-REFUNDABLE.
You can cancel your order only within 24 hours after placing your order. We will deduct from your refund a fee in the amount of 4% of the total amount you paid, including sales tax, to cover credit card processing fees that are non-refundable to us.
If after 24 hours you want to cancel your order, we will also deduct from your refund a restocking fee in the amount of 10% of the total amount you paid.
In addition, we will deduct 30% of the order amount if we have already bought the fabrics for your custom order and started sewing. 
If you are returning/cancelling a rush order, in addition we will deduct any rush fee you have paid on your order.
Please note the original shipping charge is non-refundable on returns and canceled Orders ones the Product has been shipped to you.

All personalized (customized, tailored, monogrammed) products are final sale.
Personalized products are finished to your specifications, which means no one else will be able to use or wear them once they are made for you.
Because of this, we are unable to accept any returns or exchanges on personalized products.
All personal care items (lingerie (except for bras), swimwear, earrings, etc.) are final sale and ARE NON-RETURNABLE AND NON-REFUNDABLE
Due to hygiene issues, we are unable to accept any returns or exchanges on personal care products.

All face mask sales are final and are not returnable or exchangeable.

All Final Sale items are not returnable or exchangeable.

4 STEPS TO FOLLOW TO RETURN:

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1. RETURN AUTHORIZATION REQUEST
Submit a return request for the eligible Products in My Orders or Contact Us within 14 days of receiving your order providing your name, shipping address, details of the Order including the order number, email address and, where available, your phone number. 

Please include the reason for return and photographs for verification.
Select the Product you wish to return.
Select the reason for the return.
Repeat steps 2 and 3 for each item you wish to return. 
Review and verify your selections and submit your return.

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2. SENDING BACK YOUR RETURNS
Once we have approved your request, you will be sent a Return Form which needs to be included with your return. Returns must be addressed to SOKAYRI Returns, 1292 Post Rd, 2nd Floor, Darien, CT 06820.

Print the Return Shipping Label and affix it to the original packaging and drop it off at your nearest carrier location. 

Please send the Product(s) to us within 14 days from receiving the Return Form. You must make sure Product(s) reach us in perfect condition, unworn, undamaged, unaltered, with no stains or signs of wear and tear, with original tags attached and returned in the original packaging and with all the Order documentation to qualify for a refund.

Please use the original packaging it arrived in. If you are unable to, please use a box which helps protect the delicate features of our Product(s).

We ask that you refrain from combining returns from multiple Orders into a single package. If you placed multiple Orders or received two separate return shipping labels, please send back the items in separate boxes.

Please note that the shipping labels you are provided when you create your returns have been formulated based on the weight of the items you’re returning. Using one label for items from multiple Orders will likely result in additional postage payment due to the differences in the calculated weight.

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3. INSPECTION OF RETURNED PRODUCT(S)
When we receive the returned package, the Product(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request. 

You own the Products once they are dispatched to you, so we recommend you purchase insurance for your return shipping. 

We are not liable for any Product damaged, lost or stollen whilst it is being returned to us until we accept your Return, please keep the receipt with tracking information.

Please note that all Products must be in original condition as described above, with the original tags attached to receive a refund. 

Once approved you’ll receive an email notification of the refund excluding original shipping charges and return handling fee. 

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4. REFUNDS

If you return an item within 30-days of the item being shipped to you, we’ll give you a full refund to the original payment method. 

Once we receive your returned Products, the refund will be credited back to the original payment method within 7-10 days from the day on which we receive the Product back from you.

Please note that it can take your credit card company up to a full billing cycle for it to be reflected on your statement.

We recommend that you retain proof of sending the Products back to us. If we do not receive the Products, we cannot issue a refund.

Note: if you used a discount on your Order, your return will reflect the Price paid rather than the value of the item. Discounts used on an Order will not be refunded.

Any duties or taxes you pay are non-refundable.

The standard original shipping fee as well as return shipping and handling fee will be deducted from your refund.

We may also make deductions from your refund of the Price of the Product to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop, if the Products show signs of wear and tear, are washed, damaged, without original tags attached and returned without the original packaging, or refuse the return completely if the Products are in unacceptable state.

We reserve the right to refuse the return if received without our prior authorization.

If we refund you the Price paid before we could inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 

We can only issue a refund back to the original payment method used at the time of purchase. This means that we cannot issue a refund to a new account or card.

If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, we ask you reach out to your bank first and email us for further assistance.

FREE RETURNS

We will issue a full refund including shipping by the original payment method you used for your purchase in the following cases:

  1. if you are ending the Contract because we have told you of an upcoming change to the Product or these Terms and Conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong.
  2. if the Product(s) arrives to you damaged, defective, or mis-shipped. 

More questions? Drop us a line : )