We get it, sometimes it just doesn’t work for you.
If you’re eligible to return your Product(s), you can arrange a return.
We accept returns for refund on any standard size Stella M’Lia dresses, standard size gowns, jewelry, giftware, and lingerie (bras only) if returned to us within 30 days of the item being shipped to you.
Return shipping fee of $9 will be deducted from your refund as well as the original shipping cost.
4 STEPS TO FOLLOW TO RETURN:
1. RETURN AUTHORIZATION REQUEST
Submit a return request for the eligible Products in My Orders or Contact Us within 14 days of receiving your order providing your name, shipping address, details of the Order including the order number, email address and, where available, your phone number.
Please include the reason for return and photographs for verification.
Select the Product you wish to return.
Select the reason for the return.
Repeat steps 2 and 3 for each item you wish to return.
Review and verify your selections and submit your return.
2. SENDING BACK YOUR RETURNS
Once we have approved your request, you will be sent a Return Form which needs to be included with your return. Returns must be addressed to SOKAYRI Returns, 1292 Post Rd, 2nd Floor, Darien, CT 06820.
Print the Return Shipping Label and affix it to the original packaging and drop it off at your nearest carrier location.
Please send the Product(s) to us within 14 days from receiving the Return Form. You must make sure Product(s) reach us in perfect condition, unworn, undamaged, unaltered, with no stains or signs of wear and tear, with original tags attached and returned in the original packaging and with all the Order documentation to qualify for a refund.
Please use the original packaging it arrived in. If you are unable to, please use a box which helps protect the delicate features of our Product(s).
We ask that you refrain from combining returns from multiple Orders into a single package. If you placed multiple Orders or received two separate return shipping labels, please send back the items in separate boxes.
Please note that the shipping labels you are provided when you create your returns have been formulated based on the weight of the items you’re returning. Using one label for items from multiple Orders will likely result in additional postage payment due to the differences in the calculated weight.
3. INSPECTION OF RETURNED PRODUCT(S)
When we receive the returned package, the Product(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
You own the Products once they are dispatched to you, so we recommend you purchase insurance for your return shipping.
We are not liable for any Product damaged, lost or stollen whilst it is being returned to us until we accept your Return, please keep the receipt with tracking information.
Please note that all Products must be in original condition as described above, with the original tags attached to receive a refund.
Once approved you’ll receive an email notification of the refund excluding original shipping charges and return handling fee.
If you return an item within 30-days of the item being shipped to you, we’ll give you a full refund to the original payment method.
Once we receive your returned Products, the refund will be credited back to the original payment method within 7-10 days from the day on which we receive the Product back from you.
Please note that it can take your credit card company up to a full billing cycle for it to be reflected on your statement.
We recommend that you retain proof of sending the Products back to us. If we do not receive the Products, we cannot issue a refund.
Note: if you used a discount on your Order, your return will reflect the Price paid rather than the value of the item. Discounts used on an Order will not be refunded.
Any duties or taxes you pay are non-refundable.
The standard original shipping fee as well as return shipping and handling fee will be deducted from your refund.
We may also make deductions from your refund of the Price of the Product to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop, if the Products show signs of wear and tear, are washed, damaged, without original tags attached and returned without the original packaging, or refuse the return completely if the Products are in unacceptable state.
We reserve the right to refuse the return if received without our prior authorization.
If we refund you the Price paid before we could inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We can only issue a refund back to the original payment method used at the time of purchase. This means that we cannot issue a refund to a new account or card.
If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, we ask you reach out to your bank first and email us for further assistance.
We will issue a full refund including shipping by the original payment method you used for your purchase in the following cases:
- if you are ending the Contract because we have told you of an upcoming change to the Product or these Terms and Conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong.
- if the Product(s) arrives to you damaged, defective, or mis-shipped.
More questions? Drop us a line : )