Exchange policy

PLEASE NOTE: ALL NON-BRA LINGERIE ITEMS, JEWELRY AND CUSTOM-MADE, PERSONALIZED OR TAILORED PRODUCTS ARE FINAL SALE AND ARE NON-RETURNABLE AND NON-EXCHANGABLE. 

We offer free exchanges for a different size for Stella M’Lia dresses, Boudoir Wedding dresses in standard sizes, lingerie (bras only) that are unworn, undamaged, with original tags attached.

To exchange for a different size, style, or color you can arrange an exchange.

Need help determining your exchange size? If it was too tight or too big, refer to this handy chart to determine what size to try next. 

Click through the return process and simply select a new size or style from the menu. If you do not see the size that you are looking for, it means it is unavailable in that style and color at this time. 

Click through the return process and request a refund. You may be offered an option for store credit to purchase the item when it’s back in stock. 

To get notified when it’s back in stock just sign up for the Notification on the Product page on our Website by selecting the size/color. 

We currently offer only one complimentary exchange per Order on all items. If you need to exchange your Order a second time, click here to set up a return for a refund so you can place a new Order on our Website for that new size or style.

We cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

For more support, email us at info@SOKAYRI.com  (including a quick pic from the neck down of how your current size fits and what size do you usually wear).

To start your exchange process, please click here

START YOUR EXCHANGE

Of course, it’s fine to try an item on like you would do in a store, but please don’t wear it. 
All Products returned to us must be in perfect condition, unworn, undamaged, unaltered, with no stains or signs of wear and tear, with original tags attached and returned to us in the original packaging and with all Order documentation within 30 days of placing your Order to qualify for the return.
We are not able to accept returns and provide refunds for Products that do not meet these criteria or after it is past 30 days of the item being shipped to you. 

To help you find your perfect fit we gladly accept returns or exchanges on all bras only within 30 days of receiving your Order.
ALL LINGERY AND SHAPEWEAR ITEMS THAT ARE NON-BRA ARE FINAL SALE AND ARE NON-RETURNABLE AND NON-REFUNDABLE. 
Please note the original shipping charge is non-refundable on returns and cancelled Orders ones the Product has been shipped to you.

NON-RETURNABLE AND NON-REFUNDABLE. 
We understand that you want your dress to fit you perfectly! 
To help you out, we offer custom sizing on most of our gowns. 
A few things to remember about custom gowns:
Custom dresses are made specifically to the measurements you provide. That means no one else will be able to wear that dress once it’s made for you. 
Because of this, we are unable to accept any returns on custom dresses and gowns. 
Please double check your measurements and color choice before ordering and make sure the measurements are taken correctly, better yet if you can get help from a professional tailor in taking your measurements. If you are able to come to our Atelier in Darien, CT we will take your measurement, and we will do the final fitting before your dress is finished to ensure a perfect fit. Unfortunately, if you live far from us we need to rely on the correctness of measurements provided to us by you for making your dress. 
Even with correctly taken measurements small alterations may be needed, for example if you have uneven shoulder height (nowadays most people spending a lot of time at a desk do have this), or you have had fluctuation in weight since the time the measurements were taken, you are wearing a different bra or different high of hills. For that reason, please plan to order the gown well ahead of time taking in consideration an extra week or two to take it to a local tailor for a small alteration.
Custom sizing takes a greater amount of time to make and ship to you, so please plan accordingly. Please contact us to assist you with placing your order and we will help you to plan the timing based on the availability of the fabrics and how busy we are at the moment.

We only accept returns of off the rack gowns in standard sizes.
Dresses from 14 US to 16 US are non-refundable.
Standard size dresses are refundable or can be exchanged for another size.
We will deduct from your refund a fee in the amount of 4% of the total amount you paid, including sales tax, to cover credit card processing fees that are non-refundable to us, as well as 10% restocking fee.
If you are sending a gown back, you are responsible for covering the shipping cost.
Please note the original shipping charge is non-refundable on returns and cancelled Orders ones the Product has been shipped to you.
You need to contact us within 3 days of receiving the dress that is wrong. After we receive the returned Product(s) and make sure that everything is in order with it, we will then refund the money within 10-14 working days.

CUSTOM, MADE-TO-MEASURE, AND TAILORED WEDDING DRESSES ARE NON-RETURNBLE AND NON-REFUNDABLE.
You can cancel your order only within 24 hours after placing your order. We will deduct from your refund a fee in the amount of 4% of the total amount you paid, including sales tax, to cover credit card processing fees that are non-refundable to us.
If after 24 hours you want to cancel your order, we will also deduct from your refund a restocking fee in the amount of 10% of the total amount you paid.
In addition, we will deduct 30% of the order amount if we have already bought the fabrics for your custom order and started sewing. 
If you are returning/cancelling a rush order, in addition we will deduct any rush fee you have paid on your order.
Please note the original shipping charge is non-refundable on returns and canceled Orders ones the Product has been shipped to you.

To exchange a dress for a different size, you can arrange an exchange here. Click through the exchange process and simply select a new size the menu. If you do not see the size that you are looking for, it means it is unavailable in that style and color at this time. Click through the return process and request a refund. You may be offered an option for store credit to purchase the item when it’s back in stock. To get notified when it’s back in stock just sign up for the notification on the Product page on our Website by selecting the size/color. 
To exchange for a different style or color, click through the return process and request a refund. Click “Shop Now” to purchase something new on the site.
If you need to exchange your Order a second time, click here to set up a return for a refund so you can place a new Order on our Website for that new size or style.
Need help determining your exchange size? If it was too tight or too big, refer to this handy lingerie size chart to determine what size to try next. For more support, email us (Tip: a quick pic from the neck down of how your current size fits or what size you usually wear is the most helpful for a size recommendation!)

We only accept exchanges of off the rack gowns in standard sizes for another size or color
Dresses from 14 US to 16 US are non-exchangeable. 
If you are sending a gown back to us for an exchange, you are responsible for covering the shipping cost.
You need to contact us within 3 days of receiving the dress that is not the one you have ordered. After we receive the dress and make sure that everything is in order with it, we will send you a paid return label and will send you the right one or we will refund the money within 10-14 working days, including the shipping cost you have paid.